How do I open a new account?
To open a new account, please vist the webpage linked at the bottom title Starting or Stoping Water Service, select the option that best matches your situation, and fill out the form. We will take it from there.

How much does my water cost?
Water is billed by hundred cubic foot (or CCF). Each CCF equals 748 gallons (about 20 bathtubs full of water). Every 748 gallons you use costs you $1.07. This equates to $0.00143 per gallon. In comparison, an average water bottle holds 16 ounces and can cost you $1.39 ($11.12 per gallon).

Why is my water bill higher this month?
Water use fluctuates from season to season, which will cause the amount of your metered water bill to fluctuate. Outdoor landscaping and plants, for example, require a lot of water during the hot summer months, but need hardly any water during the winter. 

If you notice a change in your water use that you don’t think is associated with a season change, you may have a leak. Please call us at (916) 791-2663 if you need assistance in checking for or locating a leak.

How do I read my meter?
Reading your meter can be a great way to check for water leaks, but be careful! Spiders and snakes love meter boxes, so be sure to exercise caution and wear gloves. 

Read your meter from left to right, taking note of how your meter measures water use. Water meters are read in units of 100 cubic feet (CCF). 1 unit = 100 cubic feet = 748 gallons. 

Record the number and check your meter again in 30 days. Subtract the first reading from the second to determine your water consumption for the past month. Multiply the recorded number by 748. This will tell you how many gallons you’ve used.

When is my meter read?
Meters are read every other month about every 60 days. Weekends and holidays may result in a 57-day to 63-day service period.

How do I know if I have a leak on my property?
To check for a leak, turn off all water-using devices inside and outside your home. Lift the small metal lid on top of your meter box. There is a leak-detecting dial on the face of your meter with a pointer inside it. If the pointer is moving, even slightly, and you do not have any water running, you could have a leak. For help locating a water leak, call us at (916) 791‐2663. We’ll check your indoor and outdoor plumbing for potential leaks and provide suggestions for fixing them. Plus, we’ll tell you about other water-saving techniques. Visit our "find a leak page" here for more help. 

Do you offer payment options?
We have a variety of payment options to make paying your bill as effortless as possible. Click here for more information or to sign-up.

Why can't you bill me on the 1st of the month?
Customers are billed on the first Wednesday of every other month. It is not cost-effective to offer a choice of billing dates. We bill approximately half of our customers in alternating months.

What happens if I am late paying my bill?
Bills are due within 21 days from the mail date. If we haven't received your payment by the 28th day, we mail a reminder notice. In July of each year, any balance past due by more than 60 day and greater than $100.00, is sent to Sacramento or Placer County to be collected as a special assessment on the property tax roll. More detail of our Tax Roll Lien process can be found in Ordinance 18000.03.5.