Customer Satisfaction

We want to hear from you! Your comments and input will help us provide our customers with the best possible service. Please let us know how we are doing by completing our satisfaction survey below.

Please indicate the service provided:

Date of service:

In response to the service provided, how would you rate the following?

	Excellent	Good	Fair	Poor	Not Applicable
Ease in reaching a district representative
Timeliness of the response to your call
Overall courtesy of our staff
Explanation of the service provided
Completion/timeliness of service provided
Cleanliness of property after work completed

Please provide any comments or suggestions you may have about the service provided.

Are there any additional steps we can take to improve our service to you? If so, please explain.

Would you like to receive a follow-up phone call to this survey?
Yes No

If yes, when is the best time to reach you?

Customer name:
Service Address:
Mailing Address:

Telephone
E-mail

Thank you for your assistance!

For additional information, please contact our customer service department at (916) 791-0115 or e-mail them directly.

Our highest priority is to provide customers with reliable, clean water at reasonable rates with quality customer service.

Payment options including online bill payment.

Rebates for indoor and outdoor water efficiency improvements.

We offer a number of free programs and services.

For answers to commonly asked questions.